Shipping & Returns

Last updated: 13 February 2026

This Shipping & Returns Policy explains how Food Over Drugs (“we,” “us,” “our”) processes, fulfills, and ships orders placed through foodoverdrugs.com, along with the terms that apply to delivery, international shipments, and returns. By placing an order through our website, you agree to the policies outlined below regarding shipping timelines, carrier responsibilities, customs fees, and return eligibility.

1. Order Processing Time

Orders are typically processed and dispatched within 24 - 72 hours after purchase, excluding weekends and public holidays, unless the item is marked as a pre-order. Processing times may vary slightly during high-volume periods.

Expedited orders are given priority in our fulfilment queue to ensure they are prepared and shipped as quickly as possible.

Pre-Orders

If your order includes one or more pre-order items, the entire order will be held and shipped together once all pre-order items are available. Pre-order ship dates may vary depending on inventory schedules, production timelines, and product release timing. Any estimated shipping updates will be provided where applicable.

2. Shipping Destinations

We ship orders throughout the United States and provide international shipping to selected destinations where available. Shipping availability may vary by country due to local import laws, ingredient restrictions, or carrier service limitations. In some cases, certain regions may be temporarily unavailable for delivery based on regulatory or logistical constraints.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time
USPS First Class Package International Shipping	[7-21 business days]
DHL Express Worldwide Shipping	[ 4-6 business days]
Expedited Shipping	[1–3 business days]

Delivery timeframes are estimates based on carrier averages and begin once the order has been shipped. These timeframes do not include processing time. Delivery dates are not guaranteed and may be affected by carrier delays, weather conditions, high shipping volumes, customs processing, or other factors beyond our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and delivery location.

Free standard shipping is available on all U.S. orders over $65.00 USD
All prices are listed in USD.

Shipping charges are non-refundable unless otherwise required by law.

5. International Shipping: Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer
Duties and taxes are not included in product pricing or shipping costs
Customs clearance procedures may result in delivery delays

Food Over Drugs has no control over customs policies or additional import fees. Customers are encouraged to contact their local customs authority prior to placing an order to understand any potential charges.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information.

Please allow 24–48 hours for tracking details to update within the carrier’s system. Tracking updates are managed by the shipping carrier.

7. Delivery Issues & Carrier Disputes

If your shipment is delayed, marked as delivered but not received, lost, misdelivered, or held at a carrier facility, you must contact the shipping carrier directly to initiate a resolution.

Food Over Drugs is not responsible for:

Lost packages
Stolen shipments
Delivery errors after carrier handoff

All claims related to transit issues must be handled directly with the carrier.

8. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address:

Additional shipping fees may apply for reshipment
Any approved refund may be reduced by the original shipping charges

We are not responsible for delivery failures caused by incorrect address details provided at the time of purchase.

9. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery.

To assist with your claim, include:

Your order number
Clear photos of the damaged product
Clear photos of the external packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement or other corrective action where applicable.

10. Split Shipments

Orders containing multiple items may be shipped in separate packages depending on product availability or warehouse fulfillment logistics. If your order is split, you will receive separate tracking numbers for each shipment.

11. Shipping Restrictions (Japan)

Japan restricts the import of certain ingredients, including Astragalus Root and Saw Palmetto Berry.

Because some of our products contain these ingredients, we are currently unable to ship to Japan through our website.

If you wish to place an order for Japan, please contact us directly.

Returns Policy

12. Herbal Products (Non-Returnable)

Due to health, safety, and regulatory standards, we cannot accept returns of any herbal or ingestible products once they have been shipped.

For individual concerns, please contact:
support@foodoverdrugs.com

13. Merchandise Returns

Merchandise may be returned if:

Unworn
Undamaged
Original tags remain attached

Returns that do not meet these conditions may not be eligible for approval.

14. Force Majeure

We are not liable for shipping delays, delivery failures, or disruptions caused by events beyond our reasonable control. This includes, but is not limited to, natural disasters, severe weather events, carrier strikes, government actions, public health emergencies, or transportation interruptions.

15. Changes to This Policy

We reserve the right to modify or update this Shipping & Returns Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website following changes constitutes acceptance of the updated policy.